let’s talk trends im kundenservice

Gen Z greift zum Hörer, Boomer nutzen den Chat, Millenials suchen selbst nach Hilfe – Analysen von McKinsey zeigen, dass sich die Bedürfnisse im Kundenservice unterscheiden stark unterscheiden. Gleichzeitig steigt das Volumen an Anfragen stetig an. Welche Gründe es dafür gibt, wie Unternehmen mit unterschiedlichen Anforderungen an Customer Care umgehen können und wie GenAI sinnvoll eingesetzt wird, erklärt Julian Raabe, Partner bei McKinsey. 

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does gen z have vacation anxiety?

“Quiet vacationing” aka taking bonus PTO without asking, has become status quo among Gen Z and Millennials, but a survey from Babbel concludes that this is actually because the young workforce is working with “loud vacation” anxiety. So what’s the vacation anxiety all about and where does it come from? Plus: Etsy cracks down on AI-made products and Spotify now allows user comments on podcasts. 

Join our hosts Jon Weigell and Katherine Laidlaw, as they take you through our most interesting stories of the day.

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smoking is cool. now, so is quitting.

Well, smoking is cool again. Run go watch any of the biggest films and tv from the past year. What do you notice? They all feature cigarettes and vapes. And today, many Gen Z who try e-cigarettes remain e-cigarette users (CDC).

So we talk with a new company called Blip about how they plan to un-hook an entire generation.

The Growth Show is a special series brought to you by The Hustle Daily Show about how to grow a business, an idea, or a movement. Hosted by Matthew Brown.

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how gen z uses fortune telling to invest and if it actually

Gen Z is now more likely than any other generation to hold stock. With apps like Robinhood available at a tap, the young generation is very familiar with the market. However, how they approach investing might be a bit different. Fortune telling has made its way into financial decision making, but can tarot cards and astrology really direct you towards a richer life? Plus: McDonald’s introduces a $5 value meal and Sony acquires the rights to Queen’s music catalog.  

Join our hosts Jon Weigell and Ben Berkley, as they take you through our most interesting stories of the day.

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verzogen und verweichlicht? wie ticken junge leute wirklich

Die Beraterin Susanne Nickel ist quasi über Nacht mit einem Gastbeitrag im Handelsblatt berühmt geworden. Sie saß mit “ihrem” Thema Generation Z im Arbeitsmarkt plötzlich bei Markus Lanz. Ihre Thesen wurden in praktisch allen großen Zeitungen diskutiert. Jetzt hat sie ein Buch geschrieben: “Verzogen, verweichlicht, verletzt”. Lösungsorientiert und ausgewogen gibt sie hier Anregungen, wie junge Menschen in Betriebe integriert werden sollten.

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s2 ep12: will ai empower or replace gen z?

AI for Creatives is a podcast by Creatives for Creatives connecting art, innovation, and humanity.

– Hosts Nova Lorraine and Kamilah Sanders discuss the Gen Z and how they are using AI.

Recent AI News & Tools

– Meta’s collaboration with Ray-Ban on AI-powered smart glasses

– Meta’s open-source large language model LLaMA competing with ChatGPT, Claude, etc.

– Riverside’s AI tool for automatically generating video clips and translating transcripts

Gen Z and AI

– Definition of Gen Z: Born between 1997-2012, grew up immersed in technology

– 70% of Gen Z leveraging AI to boost productivity and creativity

– Gen Z will lead the AI revolution, being early adopters

– Gen Z excelling at prompt engineering for creative apps like Midjourney

– Importance of cultivating unique skills/perspectives to complement AI

– Education being decentralized – online courses, bootcamps, trades alongside college

– Human roles requiring emotional intelligence, empathy, legal/healthcare analysis unlikely to be fully automated

Nova Lorraine on Creating AI Art

– Early adopter of text-to-image models like DALL-E, Midjourney for creative expression

– Blending traditional art skills with prompt engineering to create realistic yet futuristic art

– Importance of curation in the AI art creation process

Conclusion: Ultimately, Nova and Kamilah express their optimism about Gen Z’s ability to adapt and find their niche in the AI age. They also share their thoughts on the importance of community in collaborating and providing feedback.

Kamilah on LinkedIn: https://www.linkedin.com/in/kamilahsanders/

Nova on LinkedIn: https://www.linkedin.com/in/novalorraine/

AI

Generative AI

AI for Creatives

Crypto for Creatives

Web3

Creatives

The Future

Age of AI

Blockchain

AI Tools

Innovations

Gen Z

Community

Pink Kangaru

welchen einfluss hat die gen z auf die arbeitswelt?

Shownotes

In dieser Episode zu Gast sind Johanna Heise und Zoe Nogai. Johanna ist Gesellschafterin und Head of Brand bei Heise, Zoe ist Projektmanagerin bei der Telekom, Gründerin, Speakerin und Autorin. Beide eint, dass sie Teil einer Generation sind, die sich immer mehr den Arbeitsmarkt und auch Führungspositionen erobert – die Gen Z.

Gemeinsam mit den beiden finden wir heraus, wie diese Generation tickt, welche Vorurteile es gibt, was daran überhaupt dran ist und was das eigentlich alles für die Arbeitswelt der Zukunft bedeutet.

Zoes neues Buch findet ihr hier: Ideen von heute für die Arbeitswelt von morgen

Hinweis: Dieser Podcast wird von einem Sponsor unterstützt. Alle Infos zu unseren Werbepartnern findest du hier.

gen zers are adopting boomer hobbies

Younger generations like Millennials and Gen Zers are slowing down in their daily lives. The senior lifestyle is gaining appreciation in these young people as we’ve seen earlier bed times, earlier dinner reservations, less alcohol consumption and coupon clipping replace youth-centric activities. But why is this the case? Plus: AI companies pledge against child exploitation and Starbucks has union negotiations.

Join our hosts Jon Weigell and Juliet Bennett, as they take you through our most interesting stories of the day.

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Thank You For Listening to The Hustle Daily Show. Don’t forget to hit Subscribe or Follow us on Apple Podcasts so you never miss an episode! If you want this news delivered to your inbox, join millions of others and sign up for The Hustle Daily newsletter, here: https://thehustle.co/email/ 

Plus! Your engagement matters to us. If you are a fan of the show, be sure to leave us a 5-Star Review on Apple Podcasts https://podcasts.apple.com/us/podcast/the-hustle-daily-show/id1606449047 (and share your favorite episodes with your friends, clients, and colleagues).